Returns & Exchanges
We want you to feel confident and beautiful in your new hair; if your wig isn't a perfect match, you can return or exchange it within 30 days of delivery. Please ensure the lace remains uncut and the original packaging is intact to qualify for a full refund.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Prepare the Package
Place the wig in its original silk bag and box, ensuring all tags are attached and the hair is neatly styled as received.
Label and Ship
Print the prepaid shipping label provided via email, secure it to your package, and drop it off at any authorized carrier location.
Inspection and Refund
Once our quality control team confirms the wig is in its original condition, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing